This policy explains cancellations, refunds and the handling of security deposits on Rental Wheels, operated by TechieGenz.
Before payment
A booking only reserves the vehicle until the payment window ends. If you do not pay in time, the reservation is released automatically at no charge. You may cancel an unpaid booking yourself at any time.
After payment
- Paid bookings can be cancelled by contacting Rental Wheels support.
- Where a refund is due, it is issued to the original payment method. Processing by your bank or UPI provider may take a few business days.
- If Rental Wheels or the owner cancels a confirmed booking, you receive a full refund of the amount paid.
Security deposit
A refundable security deposit, where applicable, is held for the trip. After the trip ends we verify any traffic challans, e-challans and damage, and refund the remaining deposit within 3 working days of that check, to the original payment method. Deductions are limited to proven charges for damage, challans, cleaning, late return, fuel or tolls. You can dispute a deposit charge with support; valid disputes are refunded.
Damage beyond the deposit
Damage you cause is not covered by the vehicle’s insurance and is your responsibility in full. Where a valid damage or challan charge exceeds the security deposit, the deposit is not refunded and the balance remains payable by the renter.
Discounts & coupons
Refunds are calculated on the amount actually paid after any discounts or coupons. Coupon value is not refunded as cash.
Contact
For any cancellation or refund request, contact us at hello@techiegenz.com with your booking code.